Walker Design Co. Terms
Here are Walker Design Co’ Terms & Conditions. They are here to give you full transparency before choosing to work with us. Please have a read through before we commence any work for you. If you’re unsure of anything below, please reach out and we can have a friendly chat around any alterations you need to make. Working with The Walker Design Company should be easy and enjoyable.
These terms are here to set clear expectations, protect both of us, and keep projects running smoothly. They form part of the agreement between Walker Design Co. and the Client and should be read alongside any proposal, quotation, estimate or other written agreement relating to a project.
1. Starting Work
A project begins once the Client has accepted a proposal, quotation or estimate and any required initial payment has been made. These Terms & Conditions, together with the agreed proposal or quotation, form the agreement between Walker Design Co. and the Client.
Where there is a conflict between these Terms & Conditions and a project-specific proposal or written agreement, the project-specific agreement will take precedence.
Proposals and quotations are valid for 14 days from the date of issue unless otherwise stated.
Walker Design Co. reserves the right to update these Terms & Conditions from time to time. The version applicable to a project will be the version in effect when the project is agreed.
2. Scope of WOrk
The scope of work, deliverables, fees and timescales for each project will be outlined in the relevant proposal or quotation. Work outside the agreed scope may incur additional fees. Walker Design Co. will discuss any significant additional work and agree the associated cost with the Client before carrying it out. A change to the agreed scope may also affect the project timeline.
3. FEES & Payment
Payment terms will be set out in the relevant proposal, quotation or invoice.
As standard, Walker Design Co. requires an initial deposit before work begins. Unless otherwise agreed, this will normally be 50% of the agreed project fee. In your client portal you will see a Project Kick-Off date (usually the date of your Brand Blueprint Call). On or after this date, the deposit is non-refundable, as other projects and client work will have been declined or organised around this.
For projects valued at £500 and below, Walker Design Co. may require payment in full before work begins.
Invoices are payable within 14 days unless otherwise agreed in writing.
Walker Design Co. reserves the right to suspend work where an invoice remains unpaid after its due date.
Late payments may be subject to statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998, together with reasonable costs incurred in recovering overdue payment.
Final files and ownership of agreed deliverables will not be transferred until all outstanding amounts relating to the project have been paid in full.
4. Timeline & Communication
Project timelines will be agreed as part of the proposal or project plan.
Delivery dates depend on the Client providing feedback, content and approvals within the agreed timeframe.
Where delays are caused by late feedback, missing information, delayed approvals or changes requested by the Client, Walker Design Co. reserves the right to move the project timeline accordingly.
Walker Design Co. will make reasonable efforts to keep the Client informed of any significant changes to the expected delivery date.
Communication channels between Walker Design Co. and The Client will be established at the start of the project. Both parties will endeavour to respond to communication from the other party within 1–2 business days. Walker Design Co. reserves the right to, after 30 days of no communication from The Client, terminate the project. In this instance, the full remaining balance of the project cost will be due and deliverables created up to this point will be delivered to the client once this payment has been made.
5. Revisions & Feedback
The number of concepts, revision rounds and other stages included in a project will be stated in the relevant proposal. A revision means a reasonable adjustment to an agreed design direction. A new direction, substantially different concept or request outside the agreed scope may be treated as additional work.
Additional revisions or work beyond the agreed scope will be charged at the applicable rate stated in the proposal or, where no rate has been specified, at Walker Design Co.'s standard hourly rate.
Important approvals, decisions and changes to the agreed scope should be confirmed in writing, normally by email.
Where reasonably possible, feedback should be consolidated and provided by the Client’s agreed point of contact. Feedback from multiple individuals should be gathered and agreed by the Client before being passed to Walker Design Co. Feedback provided separately by different individuals may result in additional revisions, changes to the agreed scope or additional fees.
6. Cancellation & Termination
Either party may terminate a project by giving seven working days' written notice, unless otherwise agreed in the relevant proposal or contract.
If the Client cancels the project before the Brand Blueprint Call, Walker Design Co. will refund the deposit less an administration fee equivalent to 25% of the total project fee. If the Client cancels the project after the Brand Blueprint Call, the deposit is non-refundable. The Client also remains responsible for payment for any work completed beyond the value of the deposit up to the date of termination. If the value of work completed exceeds the amount already paid, Walker Design Co. reserves the right to invoice the Client for the outstanding balance.
Where the Client is in material breach of these Terms & Conditions and fails to remedy the breach within a reasonable period after being notified, Walker Design Co. may suspend or terminate the project. If this happens, Walker Design Co. reserves the right to invoice the client for the remaining balance of the project.
Where Walker Design Co. is unable to complete a project due to illness or other unforeseen circumstances, a reasonable assessment of work completed will be made and any appropriate refund will be agreed based on the proportion of the project that remains incomplete.
Termination of a project does not affect any rights or obligations that arose before termination, including payment for work already completed.
7. Project pause & non-response
If the Client does not respond to project communications for 28 days or more, Walker Design Co. may place the project on hold or archive the project. Walker Design Co. reserves the right to invoice for work completed up to that point.
If the project is subsequently restarted, the scope, timeline and any additional costs required to complete the project may need to be agreed again before work resumes.
8. Ownership & Copyright
Unless otherwise agreed in writing, Walker Design Co. retains ownership of all working files, development materials, sketches, unused concepts, rejected ideas, templates, processes and other materials created during the project that are not part of the final agreed deliverables.
Ownership and agreed rights to the final deliverable files only, will transfer to the Client once all outstanding project fees have been paid in full. Editable working files are not included as standard in the final deliverable files. If the Client wishes to receive a copy of the editable working file, this may be subject to a further cost.
The Client is responsible for registering any trademarks, designs or other intellectual property rights arising from the completed work. Walker Design Co. does not guarantee that a proposed name, logo, design or other creative work is available for registration or free from third-party rights. Walker Design Co. accepts no responsibility for losses, damages or infringement claims arising from the Client's subsequent use, modification or registration of the work.
The Client warrants that they have the necessary rights, permissions and licences to use any materials they provide to Walker Design Co. for use within the project, including but not limited to photographs, illustrations, copy, logos, fonts, trademarks and other third-party materials. The Client agrees to indemnify Walker Design Co. against any claims, costs or losses arising from the Client's failure to obtain the appropriate rights, permissions or licences for such materials.
9. Portfolio & Sharing
Walker Design Co. retains the right to display completed work, and examples of work created during a project, in its portfolio, website, social media, case studies, awards, exhibitions and other promotional materials.
Where a Client has specific confidentiality or launch-date requirements, these should be agreed in writing before the project begins.
Walker Design Co. will respect reasonable requests not to publish work before an agreed launch date.
10. THIRD-PARTY MATERIALS & LICENSING
Fonts, typefaces, stock imagery, illustrations, software and other third-party materials are subject to their own licensing terms.
Where a commercial font or other licensed asset is required for the Client's use, the appropriate licence must be purchased by the Client or otherwise agreed before the project is completed.
Walker Design Co. does not transfer or provide copies of fonts or other third-party assets that it has licensed for its own use.
Third-party materials remain subject to the rights and restrictions of their respective owners and licences.
11. CONFIDENTIALITY
Both parties agree to keep confidential any non-public information shared during the course of the project.
Confidential information will not be disclosed to third parties except where necessary to deliver the agreed services, where required by law, or with the prior written consent of the other party.
This obligation continues after the project has ended.
12. Artificial intelligence & LLMs
Walker Design Co. may use artificial intelligence and related technology as an assistive tool in the delivery and administration of its services.
This currently includes:
Granola, to assist with meeting notes and summaries. Notes are stored locally during the project and for up to two years afterwards before being deleted. The Client may opt out of meeting note-taking through Granola at any time by written request.
Generative AI is not used by Walker Design Co. to create final design work or design elements.
The Client agrees not to upload, input, train or otherwise feed Walker Design Co.'s deliverables, concepts, drafts, files or other project materials into AI systems, machine-learning models, image generators or similar technologies for the purpose of creating feedback/comments or derivative work without prior written consent from Walker Design Co.
The Client must disclose any source material or reference material supplied to Walker Design Co. that has itself been created, edited or generated using an AI or LLM platform.
13. LIABILITY
Walker Design Co. will provide its services with reasonable skill and care.
To the fullest extent permitted by law, Walker Design Co.'s total liability arising from a project will be limited to the total amount paid by the Client for that project.
Neither party will be liable for failure or delay caused by circumstances beyond its reasonable control.
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.
The Client is responsible for carefully reviewing and approving all designs, artwork, content and other materials before they are approved for production, publication or use. This includes checking all copy, spelling, prices, dates, addresses, URLs, legal information, nutritional information, technical specifications and other factual details for accuracy.
Once a design or project stage has been approved by the Client, Walker Design Co. is not responsible for errors or omissions that were present in the approved materials. Any changes required after approval may be treated as additional work and may incur additional fees.
Walker Design Co. does not guarantee any particular commercial, financial or marketing outcome from the services provided. This includes, but is not limited to, increased sales, conversions, followers, engagement, successful product launches or overall commercial performance.
The Client acknowledges that these outcomes are influenced by factors outside Walker Design Co.’s control, including the Client’s products, pricing, marketing activity, market conditions and customer behaviour. Any strategy, recommendations or creative work provided by Walker Design Co. is intended to support the Client’s business objectives but does not constitute a guarantee of commercial success.
14. DATA PROTECTION
Walker Design Co. will process personal data in accordance with applicable UK data protection legislation.
Where Walker Design Co. processes personal data on behalf of the Client as part of delivering the agreed services, the Client remains responsible for determining the lawful basis and purpose of that processing.
Walker Design Co. will only process personal data reasonably necessary to provide the agreed services and will take reasonable steps to keep it secure.
Where applicable, personal data will be deleted or returned when it is no longer required, subject to any legal or legitimate business requirement to retain it.
Any suspected personal data breach affecting the other party's data will be communicated without undue delay.
15. Force Majeure
Neither party will be responsible for failure or delay caused by circumstances outside its reasonable control, including serious illness, natural disasters, pandemics, war, industrial action, interruption of essential services or other similar events.
The affected party will notify the other party as soon as reasonably practicable and take reasonable steps to minimise the impact.
16. INDEPENDENT CONTRACTOR
Walker Design Co. operates as an independent contractor and is not an employee, partner or agent of the Client.
Nothing in these Terms & Conditions creates a relationship of employment, partnership or joint venture between the parties.
17. GENERAL TERMS
Neither party may assign its rights or obligations under the agreement without the prior written consent of the other party.
If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply.
These Terms & Conditions, together with the relevant proposal or written agreement, constitute the agreement between Walker Design Co. and the Client and supersede previous agreements or understandings relating to the same project.
These Terms & Conditions and any agreement between Walker Design Co. and the Client are governed by the laws of England and Wales.
The courts of England and Wales will have exclusive jurisdiction over any dispute arising from the agreement, subject to any rights that cannot legally be excluded.
Please note - these terms (along with any project-specific terms included in your project proposal/agreement set out the key conditions for working with us in a simple, digestible way. Acceptance of the proposal by email or through the agreed proposal platform, together with payment of any required deposit, constitutes acceptance of the proposal and these Terms & Conditions.
If any part of these terms feels confusing or unclear, reach out to us at david@walkerdesign.co and we’ll happily explain or clarify.